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About Us
Currents Gifts and Embroidery offers a selection of distinctive and affordable gift items that represent the essence of Cape Cod and of living at the coast. We are a Gold-Level Pandora Jewelry Retailer and offer one of the most complete collections of Pandora charms, bracelets and Pandora Match items in the country. We also carry the full line of Cape Cod Jewelry, Beachcomber Convertible Bracelets and many other beautiful collections of Sterling Silver and 14k jewelry. In addition, we carry locally made specialty foods, ornaments, books, gifts, home accessories, children's items as well as custom embroidered clothing and accessories at our storefront location.
Our in-house digitizing and embroidery services enables us to be more creative with our embroidery work by creating designs that reflect life at the beach, as well as personalizing these designs for our customers. For example, we can embroider on your beach or bath towel a custom coastal-theme design and personalize it with the name of your beach house to add that special touch. This is just one of many creative and one-of-a-kind ideas found exclusively at Currents Gifts.
Payment Options
Once your order is ready to ship, we will charge your card. We accept the following credit cards online and over the phone:
· Visa
· MasterCard
· Discover
· American Express
We cannot ship orders COD.
Taxes
Orders being shipped to Massachusetts addresses are required to pay a 5% sales tax on taxable merchandise. This tax will be included in your total when you checkout.
Personalized & Special Order Items
Certain items or quantity of items are special order products and are subject to separate return and cancellation policy. You will be advised of any product subject to this policy.
We must enforce this policy because either we do not stock that specific item or possibly the quantity of item that was ordered. Also, this policy applies to any item that is personalized with embroidery. These special order items are ordered or personalized on a per-customer basis. Although these items can take 2–6 weeks for delivery, we must charge the customer's credit card at the time an order is placed with us.
All returns and cancellations for non-personalized special orders are subject to a 30% special order restocking fee. Personalized special orders are non-returnable, non-exchangeable and cannot be cancelled once an order has been placed with our store. If you have any questions regarding this policy, please contact us.
Shipping Policy
Our orders are shipped using United States Postal Service (USPS). When placing an order you must provide us with your complete address that you can receive Postal Mail in the Shipping Information section of the checkout form.
Shipping Fees
Shipping charges are calculated online in real-time using quotes from our carrier. These amounts are estimates and are not always indicative of what we will actually be charged by our carrier in certain cases. In cases where the shipping cost will be more than the amount quoted at the time of your order, you will always be contacted with the actual shipping cost before your order is shipped. At this time you will have the option of either confirming or canceling your order.
In the case of large or irregular items that require special delivery arrangements the shipping cannot be calculated online. In these cases we will contact you with details before your order is shipped and you will always have the option of confirming or canceling your order before it is shipped.
Free Shipping
We offer free GROUND shipping on most jewelry orders. Certain jewelry or other items that do not qualify for free shipping will be charged the standard ground delivery fee. If you request a faster delivery option you will be billed for the expidited service.
Delivery Time
Orders for in-stock items are generally shipped within 24–72 hours from the receipt of your order and payment. Orders received after 2:00 PM EST may be processed the next business day. Orders for custom or special-order products may require additional lead time, and orders containing out-of-stock items will be shipped when the entire contents of your order is available. You will be contacted with an approximate ship date in these cases.
Shipping time depends upon the destination address. Delivery time estimates are not a guarantee and are provided only for your convenience. They indicate our carrier's best estimate of the time in transit (in business days) after the shipment leaves our place of business. Unfortunately we have no control over their accuracy, or over delays in shipping resulting from the carrier. Delivery estimates do not include our lead time in preparing your order. However for rush shipments we will make every effort to ship the order by the next business day.
International Shipments (Including Canada)
At this time we do not ship to Canada or other places out of this country.
Returns & Exchanges
Sometimes returns or exchanges for items that you purchase from us are necessary. That's why we make it easy for you. If you are unhappy with your purchase, please contact us within 5 days of receipt of your order to arrange a return.
Please understand that we can only accept items for return or exchange that are in their original condition. On ALL orders which we have offered free shipping there will be a $5.00 Re-stocking charge to cover the free shipping and processing fees that Currents Gifts has incurred in processing your order. Orders Over $200.00 are subject to a $20.00 Re-inventory fee.
All returns require prior approval; we will refuse to accept any items returned to us without prior approval. The cost of returning items to us is the responsibility of the customer. Returned items must be received 14 days after notifying us of the return or they will not be eligible for a refund. We will refund 100% of the purchase price of the returned items only. Shipping costs are not refundable. Return shipping costs for the replacement items are the responsibility of the customer unless the item is received damaged or defective (see Damaged or Defective Items), or unless the wrong item was originally received. Any items that were special ordered (large quantities of a specific item or an item that we do not stock) are subject to a 30% restocking fee.
For exchanges, the same rules as above apply. The customer is responsible for delivery charges to return the item to Currents Gifts as well as a shipping/handling/restocking fee. In most cases, the exchanges pertain to jewelry that was originally shipped to the customer for free. In the case of a jewelry exchange, the customer pays the return shipping charges + $5.00 to ship a new item out and restock the incorrect item. All other exchanges may result in a different shipping/handling/restocking fee.
Returns may take up to 14 days to process. We will credit your credit card or issue a refund check for the amount of the refund if you contact us within 5 days of receiving your item AND we receive your item back to us within 10 days of the date you received your item. We will issue a store credit/gift card if we receive your item after 10 days from the date you received it. We will also issue a store credit/gift card if the item being returned was a gift and is not being returned by the original purchaser. The lowest sale price will be given on items that are being returned without a receipt.
Canceling Or Changing an Order
If you need to change or cancel an order, please contact us as soon as possible. We are generally able to make changes to orders as long as they have not been shipped. However, we cannot guarantee that we will be able to change or cancel any order after it has been placed. Please be sure to include your order number in any change or cancellation requests.
Damaged & Defective Items
Nothing is more annoying than receiving an order that was damaged during shipping or an item that doesn't work. We strive to inspect each item prior to shipping an order. If an item arrives at your door damaged, broken, or defective, we will either replace the broken parts if possible, ship out a completely new item at our expense, or refund the cost of your order. Simply contact us within 5 days of receipt of your order and we will do everything possible to make sure you receive a replacement or refund as soon as possible. Please provide a phone number or email address where we may get in touch with you when you contact us. If your items were damaged in shipping, please make sure you keep the damaged items in the original packing materials and box in case an inspection is necessary by the shipper.
Privacy Policy
How we use the information we collect
We have a strong tradition of providing excellent customer service. Our goal is to bring this tradition to the online environment by providing a listing of our products and services.
The information we gather when you visit our site may be used in aggregate to improve the products and services we offer you. In the end, we hope this information will help us tailor our communications so that you receive more of what you want from us and less of what you don't. This is a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments. We read every email we receive.
Please note that we do not sell or share email addresses with other companies.
What information we do not share with others
Currents Gifts & Embroidery does not share, sell or trade email addresses, information collected as part of a survey or specific details about you or your household. We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information. We do not release credit card or financial information for use by other companies. For privacy purposes, all information relating to our customers is stored on a highly secure server.
Legal Disclaimer
Linked Sites
Currents Gifts & Embroidery (hereinafter, the "Company") does not and cannot control the content or accuracy of information available through hyperlinks on its homepage to other Web Sites. The Company is not a publisher of content posted by third-parties on linked sites. The Company exercises no editorial control over, and accordingly accepts no liability for, any information posted on linked sites.
Changes
The products and services advertised on the Company's website (the "Site") may be provided by third-party vendors, and are expected to change from time to time. The Company accepts no responsibility for any such changes.
No Warranty
THE COMPANY MAKES NO WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE GOODS AND SERVICES AVAILABLE OR ADVERTISED ON ITS SITE. THE COMPANY ACCEPTS NO LIABILITY OF ANY KIND WITH RESPECT TO SUCH GOODS AND SERVICES OR ANY DAMAGES RESULTING FROM THE USE THEREOF OR ARISING IN CONNECTION THEREWITH. SITE VISITORS WHO PURCHASE GOODS AND SERVICES ASSUME ALL RISK OF ALL KINDS WITH RESPECT TO SUCH GOODS AND SERVICES. THE SITE VISITOR MUST PAY ALL FEES, INCLUDING WITHOUT LIMITATION, SALES TAXES, IMPORT DUTIES OR LIKE CHARGES, WITH RESPECT TO SUCH GOODS AND SERVICES. USE OF THE COMPANY'S SERVICES IS AT THE HOME PAGE VISITOR'S SOLE RISK. THE COMPANY MAKES NO WARRANTY THAT GOODS AND SERVICES AVAILABLE THROUGH ITS SITE WILL MEET ANY PARTICULAR PERFORMANCE OR QUALITY STANDARDS, AND EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTY CANNOT BE DISCLAIMED UNDER APPLICABLE LAW. WITHOUT LIMITING THE FOREGOING, THE COMPANY WILL NOT BE RESPONSIBLE OR LIABLE FOR DAMAGES RESULTING FROM THE USE OR INABILITY TO USE ANY GOODS OR SERVICES AVAILABLE OR ADVERTISED THROUGH THE COMPANY'S SITE. UNDER NO CIRCUMSTANCES SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS ARISING OUT OF OR IN CONNECTION WITH GOODS OR SERVICES ADVERTISED OR OBTAINED THROUGH THE COMPANY'S SITE. THE ABSOLUTE LIMIT OF LIABILITY FOR ANY CLAIM HEREUNDER, INCLUDING WITHOUT LIMITATION CLAIMS DUE TO THE COMPANY'S NEGLIGENCE, SHALL BE ANY SERVICE FEE OR USER FEE PAID BY ANY CLAIMANT TO THE COMPANY IN CONNECTION WITH THE PROVISION OF SERVICES TO THE CLAIMANT BY THE COMPANY. SOME JURISDICTIONS DO NOT ALLOW IMPLIED WARRANTIES TO BE EXCLUDED OR MODIFIED OR LIABILITY TO BE LIMITED, SO NOT ALL OF THE ABOVE LIMITATIONS MAY APPLY TO YOU.
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